Privacy Policy for Fan-tastic Clean AZ LLC

LAST UPDATED JULY 15, 2025

Fan-tastic Clean AZ LLC ("we," "us," or "our") provides residential and commercial ceiling fan cleaning services throughout the East Valley area of Arizona (the "Service" or "Services"). This Privacy Policy explains how we collect, use, and share your personal information when you interact with our Services, including through SMS messaging. Your privacy is important to us, and we are committed to protecting your personal data.

1. What Information Do We Collect?

We collect personal information you voluntarily provide to us when you:

  • Request service through our website or phone

  • Consent to receive SMS messages

  • Interact with us via social media, email, or phone

Information we may collect includes:

  • Name, phone number, email address, and physical address

  • SMS opt-in or consent

  • Billing/payment details (processed securely via third-party vendors)

  • Feedback and service-related communication

We may also collect technical data (like browser type or IP address) through cookies and analytics tools for security and service improvement.

2. How Do We Use Your Information?

We use your information to:

  • Provide and schedule cleaning services

  • Send appointment confirmations and reminders (via SMS and email)

  • Respond to inquiries

  • Process payments

  • Improve our services and customer support

  • Send marketing communications if you’ve opted in

3. SMS Messaging

By providing your phone number, you agree to receive SMS messages from Fan-tastic Clean AZ related to:

  • Appointment confirmations and reminders

  • Service updates or notifications (e.g., "On our way")

  • Optional promotional or seasonal offers

Message frequency varies. Standard messaging and data rates may apply. You can opt out anytime by replying "STOP." For help, reply "HELP" or contact us directly.

We do not sell or share your SMS opt-in or phone number with third-party marketers.

4. Sharing Your Information

We do not sell or trade your personal data. We only share it with trusted third-party providers that help us deliver our services (such as scheduling tools, payment processors, and communication platforms). These vendors are required to safeguard your data and are not allowed to use it for unrelated purposes.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

6. How Do We Protect Your Information?

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access or misuse. However, no system can guarantee 100% security, so we urge you to use our Services responsibly.

7. Your Privacy Rights

You have the right to:

  • Request access to or correction of your personal information

  • Withdraw consent for SMS marketing

  • Delete your data (subject to legal and operational needs)

To exercise these rights, email us at: info@fan-tasticcleanaz.com

8. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations. Updates will be posted on our website with a revised effective date.

9. Contact Us

If you have any questions or concerns, please contact us at:

Fan-tastic Clean AZ LLC
Email: info@fantasticcleanaz.com
Phone: (480) 616-0032

Thank you for trusting Fan-tastic Clean AZ with your information. We’re committed to keeping it safe while helping you enjoy a cleaner, healthier home or business.